Without more information, we couldn't determine whether the issue was that a customer was seeking a discount at a time when it didn't apply, or whether the real issue was something else. Given the date on the original Facebook post (i.e., mid-August), it didn't seem likely that the described encounter could have taken place on one of the designated patriotic holidays when Home Depot's veterans' discount was in effect. We're also one of only a few retailers that provides an everyday discount to active-duty, National Guard, Coast Guard and reservists, as well as retired and service-connected disabled service members, and their spouses. The discount is available to all veterans on major patriotic holidays including Veterans Day, Memorial Day and Independence Day. While we can’t verify his depiction of what happened, there seems to be some confusion about our veterans' discount policy. Our public relations contact at Home Depot told us that: We reached out to both parties to try to obtain more information about this incident. The story also showed up as a Facebook video with the title: "Man Notices Store Manager Being Disrespectful to a Military Veteran." On 17 August 2015, Facebook user David Carleton posted a first-person account of a Home Depot manager in Spokane Valley, WA, supposedly (rudely) refusing to provide a veterans' discount to a customer:
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